Quality OverviewElgiloy Specialty Metals (ESM) strives to stay competitive by understanding our customers’ needs, constantly innovating our processes, and continually improving our ability to deliver the quality products our customers demand. The hallmark of ESM’s successes include consistently accommodating our customers’ requests, and dedication to continual improvement of our product and processes. ESM accomplishes these successes by investigating and implementing new tools and technologies, and employing and empowering exceptional people. To ensure that ESM remains competitive in a global economy, we persistently work to eliminate process inefficiencies and product defects. ESM implements tools directed towards defect prevention, such as statistical process control and variability reduction, error proofing, and visual controls. ESM recognizes the need for sophisticated expertise, and continues to invest in the future by staying current with the latest industry technologies. ESM’s ultimate tool in our efforts for continual improvement is empowerment of our people with ownership of the processes they employ, and ensuring access to the tools and training required for their success.
Quality PolicyCombined Metals of Chicago, L.L.C. and its associated business units, are committed to meeting or exceeding our customers’ needs and expectations through the continual improvement in the production and on-time delivery of the highest quality engineered stainless steel and specialty alloy sheet, strip, foil and wire products to customers around the world. (Effective 12/21/15)
ON TIME DELIVERY & QUALITY AT DELIVERY: 90% or better
Reject Rate: Less than 1.4%
Cost of Poor Quality: Less than 2%